Privacy Policy of Erko Services Pty Ltd

1. About Us (APP 1)

Erko Services Pty Ltd, operating in Sydney, NSW, Australia. For the purposes of this policy, references to “Erko Services Pty Ltd” also include Confidence121, Dyscalculia Pathway and Erko Collective.

2. What Information We Collect (APP 3)

We may collect personal information that is reasonably necessary for our functions and services, including:

- Name (first and last)

- Email address

- Phone number

- Postal or residential address

- Child’s name, age, year level, and relevant learning history (if applicable)

- Payment details (processed securely through third-party providers)

- Information collected automatically via our website (e.g., cookies, analytics data)

3. How We Collect Information (APP 3 & 4)

We collect personal information directly from you when you:

- Enquire about our services (via website forms, email, phone, or social media)

- Book tutoring sessions

- Purchase products or resources through our website

- Sign up to newsletters, request free samples, download resources, or complete other website forms

- Provide feedback or participate in surveys

We may also collect information automatically when you visit our website through cookies and analytics tools.

If we receive unsolicited personal information, we will determine whether we could lawfully have collected it. If not, we will destroy or de-identify the information as soon as practicable, provided it is lawful and reasonable to do so.

4. Anonymity and Pseudonymity (APP 2)

Where it is lawful and practicable, you may deal with us anonymously or by using a pseudonym (for example, when browsing our website). However, for most of our services we require accurate personal information to provide tutoring or deliver purchased resources.

5. Why We Collect and Use Information (APP 5)

We collect and use your personal information for purposes including:

- Providing consulting and tutoring services, products, and resources

- Managing bookings, purchases, payments, and accounts

- Communicating with you about services, updates, and offers

- Improving our services, website, and resources

- Meeting legal, tax, or regulatory obligations

6. Online Purchases

When you purchase products or resources through our website:

- Payment details are processed securely by trusted third-party providers (such as Stripe, PayPal, or Gimbla).

We do not store your credit card details.

We may retain transaction records as required by law (e.g., for tax and accounting purposes). For digital products and resources, we use your name, email address and home address to process the order, send receipts, and deliver the purchased file or access link.

7. Website Tracking & Cookies (APP 3, APP 5)

Our website uses cookies and analytics tools (such as Google Analytics) to understand visitor behaviour and improve performance.

Cookies do not collect personal details such as your name or email unless you provide them voluntarily.

You may disable cookies through your browser settings, though this may affect site functionality.

8. Direct Marketing (APP 7)

We may use your contact details to send you information about our consulting and tutoring services, products, and resources where you have consented to receive marketing communications.

You can opt out at any time by clicking the unsubscribe link in emails or contacting us directly.

Emails that are necessary to process a purchase, send a receipt or deliver a requested product or resource are transactional emails and are not marketing communications.

9. Children’s Information

We only collect information about children (such as name, age, and learning history) with the consent of a parent or guardian.

This information is used solely to provide tutoring services and is not used for marketing without parental consent.

Parents/guardians can request access to their child’s information at any time.

10. Disclosure of Personal Information (APP 6 & APP 8)

We will not sell or trade your personal information. We may disclose your information to:

- IT service providers, cloud storage, and email platforms (e.g., Zoom, Google, Funnel Sketchers, Teachworks)

- Payment processors or accounting systems (e.g., Stripe, Teachworks, Funnel Sketchers, Gimbla)

- Regulatory bodies, if required by law

Some of these third-party providers may store data overseas, including in the United States and other countries where they operate.

11. Security of Your Information (APP 11)

Personal information may be stored in secure cloud-based systems, accounts, accounting software, website platforms and customer-management systems. We take reasonable steps to protect your information, including:

- Using secure, password-protected devices and cloud services

- Restricting access to authorised personnel only

- Regularly reviewing and updating data security practices

- Applying extra safeguards for children’s data

12. Government Identifiers (APP 9)

We do not use government-issued identifiers (such as Medicare numbers or tax file numbers) to identify individuals in our systems.

13. Access and Correction (APPs 12 & 13)

You have the right to request access to personal information we hold about you and to request corrections if it is inaccurate.

We will respond within a reasonable time (usually 30 days).

If we refuse access or correction, we will provide written reasons and explain how you may complain.

14. Data Breach Notification

In the unlikely event of a data breach involving your personal information that is likely to result in serious harm, we will:

- Notify you promptly with details of the breach and recommended actions.

- Notify the Office of the Australian Information Commissioner (OAIC), in line with the Notifiable Data Breaches scheme.

15. Complaints (APP 1)

If you believe we have breached your privacy, please contact us. We will investigate and respond promptly. If you are not satisfied with our response, you may refer your complaint to the:

Office of the Australian Information Commissioner (OAIC)

Website: www.oaic.gov.au

Phone: 1300 363 992

16. Contact Us

For privacy enquiries, please contact:

Catherine Rooke

Erko Services Pty Ltd

Email: [email protected]

Phone: 0456 970 330

17. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in law or business practices. Updates will be posted on our website with the date of the last update.

Last updated: 31 July 2026